Can I cancel my order?
Yes, you can cancel your order, but here are the situations:
Unpaid orders, you can cancel by yourself. Please follow the below steps:
Click "Orders" or "Need Help" > "Track My Order" > Cancel the order
Click "Orders" or "Need Help" > "Track My Order" > Add an email address to get order info > Check your email and click the link > Click “Cancel”
Paid orders, please contact us via email@example.com. Please follow details as below:
Canceling before picking--No restocking fee, full refund.
Canceling after picking--Restocking fee: $0.5/item.
Canceling after forwarder’s pick-up--Order cannot be canceled; can be returned after receiving ( subject to return policy)